We currently ship across India.
1. Order Processing
- Orders are usually processed and dispatched within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Timeline
Estimated delivery time:
- Metro cities: 2–5 business days
- Other locations: 3–7 business days
Delivery timelines may vary due to weather conditions, public holidays, courier delays or other unforeseen circumstances. Once your order has been dispatched, you will receive a tracking link via SMS, WhatsApp or email.
3. Shipping Charges
Free shipping on eligible orders (if applicable). Any shipping charges will be displayed during checkout before payment.
4. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Clean Crave Company shall not be responsible for delays or failed deliveries arising from incorrect or incomplete address details provided at the time of placing the order.
5. Refusal to Accept Delivery
If a customer refuses to accept a shipment after dispatch (except in cases of damaged or incorrect products), the return shipping charges and any applicable cancellation charges may be deducted from the refund amount.
6. Natural Variations
As our products are made using natural ingredients, slight variations in colour, texture, aroma or taste may occur from batch to batch. These natural variations are normal and do not constitute a product defect.
7. Non-Returnable Products
Opened, partially consumed, or tampered products are not eligible for return or replacement unless found to be damaged or defective at the time of delivery.
8. Force Majeure
Clean Crave Company shall not be liable for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, or other unforeseen events.
Returns and Refunds Policy
At Clean Crave Company, we take great care in ensuring that every product reaches you in perfect condition. As our products are food items, we do not accept returns once an order has been delivered, for reasons of food safety and hygiene.
However, if you receive:
- A damaged product
- A defective product
- An incorrect product
- A product that has leaked or is tampered with during transit
we will be happy to assist you with a replacement or refund.
How to Raise a Claim
Please contact us within 3 days of receiving your order. To help us resolve your concern quickly, kindly share:
- Clear photographs or a short video showing the issue
- Photographs of the product packaging (including the outer shipping box, product label and any inserts)
- Your Order ID and other respective details
Claims received after 3 days of delivery may not be eligible for replacement or refund.
Claim Review
Our team will review your request within 3 business days and may contact you for any additional information. If your claim is approved, we will work towards providing the most appropriate resolution, which may include a replacement, refund, store credit, or any other suitable remedy, depending on the nature of the issue, product availability, and our assessment of the claim.
Refund Timeline
Approved refunds will be credited to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Cancellation Policy
Orders may be cancelled free of charge only before they are dispatched from our warehouse. To cancel an order before dispatch, please contact our customer support team as soon as possible with your Order ID.
Once your order has been shipped, it can no longer be cancelled through the website.
If you still wish to cancel a shipped order, please contact our customer support team. We will do our best to accommodate your request wherever possible, and advise you on the available options depending on the shipment status and applicable logistics. Where cancellation is accepted after dispatch, applicable shipping and reverse logistics charges may be deducted from the refund amount.
Please note:
- Actual shipping and reverse logistics charges (up to ₹200) will be deducted from the refund.
- The remaining eligible refund will be processed to the original payment method within 5–7 business days after the returned shipment is received by us. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Need Help?
For any questions regarding your order, feel free to contact us: